Hospitality and tourism management is one of the most sought-after disciplines among many students and professionals. Building a career in this field can be one of the best choices for those who love to travel and explore people, communication, and cultural diversities. Since travel is an integral part of life, there is always a demand for tourism and the quality of hospitable services associated with it. Therefore, programs centered around hospitality and tourism management are gaining traction across universities and academies. Students all over the world look forward to these programs for building a promising career after graduation. But more of that later. First, let us dive deep into the travel and leisure industry and acclimatize ourselves to the nitty gritty of hospitality and tourism management.
In simple words, hospitality is a skill that an individual needs to imbibe in order to serve people with amicable attitude and body language. It is mainly a luxury-centric service that seeks to achieve highest satisfaction levels in a customer. Examples can include hospitality services at restaurants, hotels, airlines, casinos, resorts, etc. with services encompassing food and beverages, room service, culinary services, accommodation and travel guidance, grievance addressal, and many more. Hospitality brands like Marriott, Hilton, Emirates, Etihad, etc. all seek to employ professionals with good hospitality skills.
Hospitality management is the practice of governing and improving all customer-centric hospitality services in a given establishment. Hospitality managers are responsible for driving customer satisfaction to the best possible standards. Their duty involves taking customer feedback, working on the shortcomings, training staffs with the industry standard hospitality management practices, and administering the required managerial activities of the establishment. Departments involved in these practices can range from kitchen, housekeeping, reception, cabin crew, check-in counters, travel booking departments, travel agency, event management, bars, and restaurants, etc. Hospitality management ultimately seeks to govern the entire physiology of the concerned establishment.
Tourism is the set of activities that govern customer services ranging across hotel booking, travel plans, travel guidance, travel consultations, flight bookings, etc. Basically, any form of service that involves travel, food, and accommodation of customers can be included under the umbrella term of tourism. Brands offering tourism services are MakeMyTrip, SOTC, etc.
Tourism management is the practice of governing all the activities related to serving customers through tourism. The aim of tourism management is to establish maximum convenience for customers related to travel and leisure across the globe. Hotels, airlines, resorts, travel agencies, and any such establishment involved in tourism management aims at improving the efficiency of customer services concerned with logistics, servicing, lodging, cuisines, and travel-related activities. Tourism management is thus a broad discipline as well as a practice that encompasses multiple cross-border and cross-cultural domains.
This an academic discipline and an industrial practice that brings both worlds of tourism and hospitality together. While there are many universities offering tourism and hospitality management courses separately, many higher education curriculums are now offering this combo package with the aim to holistically train students in all aspects of travel and leisure-centric services, so that they get more options for specializations and the scope of shaping their desired career path. From the industry point of view, hospitality and tourism brands get the opportunity to hire 360-degree trained employees skilled at multidimensional aspects and harboring knowledge in hospitality and tourism management.
At MSU, you will not only get to obtain a full-time hospitality and tourism management degree but also get skilled at industry-relevant competencies through hands-on practical approaches that are embedded within the curriculum. With MSU’s industry-approved and government-recognized Bachelor of Science (B.Sc) degree in Hospitality & Tourism Management, you will be able to gain a competitive edge over your peers and learn to apply some of the world-class best practices pertaining to the world of leisure.
There are multiple career paths that students can take after completing their B.Sc in Hospitality & Tourism Management, including:
Hospitality and Tourism Management as an academic discipline is becoming more and more popular with time. Universities like MSU are at the forefront of advocating this discipline to become mainstream like how Tourism Management and Hospitality Management are as separate disciplines. With globalization fostering at greater than ever speed in the era of internet and emerging technologies, hospitality and tourism management practices have ample room of opportunities for innovating at scale, thereby generating dynamic career paths across for every student and professional in this field.